Monderma
Last Updated: June 2025
1.1. Company information
This website is operated by Monderma Limited (Monderma), a limited company registered in England and Wales with the company number 14567976. Monderma’s registered office is at International House, 6 South Molton Street, London W1K 5QF. Its trading address is Unit 2C Gazelle Buildings, Wallingford Road, Uxbridge UB8 2RW. Monderma is a General Pharmaceutical Council (GPhC) registered pharmacy with the registered number 9012305. Its VAT registration number is GB445540693.
1.2. Agreement
Before using this website, subscribing or placing an order, customers must read these Terms & Conditions and the accompanying Privacy Policy. Important subscription and order information is communicated by email and through My Account.
1.3. Updates
Legal requirements, customer needs, and business priorities may all necessitate product updates. Improvements to this website information, Terms & Conditions, Privacy Policy, and Information Leaflet may occur without notice, as long as they do not affect product functionality, or change the legal effect. Customers are responsible for periodically reading these Terms & Conditions. Any substantive changes will be communicated by email.
2.1. Permitted use
This website is for personal, non-commercial use only. No liability is accepted for any business-related losses, including lost revenue, profits, or business opportunities.
2.2. Customer information
Customers must provide accurate information to Monderma’s employees, contractors, or agents, as well as any necessary ongoing changes. Customers who upload or submit content for consultation permit Monderma to use that information to provide products. Personal information is processed in accordance with UK data protection legislation. The Privacy Policy governs the collection, use, and storage of personal information.
2.3. Website content
This website’s content is intended solely for general informational purposes and does not constitute medical or clinical advice. Efforts are made to ensure accuracy, but no guarantees are made that the information is current, complete, or error-free.
2.4. Third-party links
This website’s links may lead to third-party websites, plugins, or applications. No control or liability is accepted for these third-party products, including their Privacy Policies. Customers must read the Privacy Policy on any third-party websites they visit.
2.5. Website security
No guarantee is given that the website is free of viruses or other harmful components. Customers are responsible for implementing their own security measures when accessing this website.
2.6. Intellectual property
All intellectual property rights on this website and its content are owned by Monderma and its licensors. Global copyright laws and treaties protect these rights.
3.1. Restrictions
Products are available only to customers within the United Kingdom (UK). Subscriptions and orders placed from outside the UK will be rejected, in which case affected customers will be informed and any payments will be refunded. Customers must be at least 16 years old to subscribe or place an order.
3.2. Acceptance
Subscriptions and orders are only accepted after passing internal checks. Customers will be informed by email when an order has been confirmed and shipped.
3.3. Refusal
Subscriptions or orders may be rejected, including where a product is not deemed to be clinically appropriate or when products are out of stock. In such cases, customers will be informed and a refund will be issued.
3.4. Delays
No liability is accepted for delays caused by events beyond Monderma’s control. In such cases, affected customers will be informed of any possible delays. Customers may cancel their subscription and receive a refund for any undeliverable products during this time. No liability will be accepted for any losses arising from such delays, provided reasonable efforts have been made to minimise disruption.
3.5. Variations
The product appearance can differ from the images shown online or in marketing materials. Handmade items can vary in size, weight, and capacity by up to 20%.
3.6. Transfer
The contract may be transferred to another provider. If this occurs, customers will be informed and given the option to cancel their subscription and receive a refund for undelivered products.
3.7. Withdrawal
Technical issues or regulatory changes may cause a temporary suspension of product supply. Prior notice will be provided whenever possible. If a customer is dissatisfied with their subscription, they may cancel it and receive a refund for any products not delivered. Products may be discontinued with at least one month’s notice. Advance payments for undelivered products will be refunded.
3.8. Liability
Liability is accepted for foreseeable losses resulting from breach of contract, but not for indirect or unforeseeable losses. Liability does not extend to delays beyond Monderma’s control or damage caused by misuse. Liability remains for negligence-related death or personal injury, as well as fraud or misrepresentation.
4.1. Cancellation
Customers may cancel their subscription or orders at any time by contacting Monderma or accessing their online account. Monderma reserves the right to cancel subscriptions or orders in the event of non-payment, lack of cooperation, or delivery refusal.
4.2. Refunds
Customers must report any product issues promptly for Monderma to fulfil its consumer rights obligations. Faulty products must be returned within 14 days of cancellation using a recognised delivery service. Refunds will be limited to the lowest-cost delivery method offered at the time of purchase. Once the return or proof of return is received, refunds will be processed within 5 working days using the original payment method, with no additional fees applied.
4.3. Money-Back
Products are formulated based on ingredients with proven efficacy, aiming to deliver visible and lasting results. However, individual outcomes may vary depending on factors such as skin response and adherence to treatment instructions. As a result, no specific results or timelines can be guaranteed, and no information provided should be interpreted as a guarantee of outcomes. A one-time money-back guarantee is offered if no improvement is realised after 12 weeks of consistent use. To qualify, customers must have submitted before-and-after images taken at week 0 and week 12. A refund must be requested within 14 days of the 12-week period ending, and is subject to approval.
5.1. Feedback
Feedback regarding products and service is welcomed and may be submitted by contacting Monderma by email, social media, or post. Customers have the option to write reviews about their experiences on platforms including Trustpilot, Google, and Facebook.
5.2. Complaints
Customers are encouraged to notify Monderma about any disputes in the first instance. Efforts are made to resolve complaints in a timely and fair manner. Complaints are overseen by either the responsible pharmacist, superintendent pharmacist, or data protection officer. Most complaints are handled within a few working hours. Where additional time is required, customers will be informed of the revised timeframe within 3-5 working days. In exceptional cases, a final response will be issued within 8 weeks.
6.1. Legal
This agreement is governed by English and Welsh law, and any disputes can be brought in the courts of England or, if applicable, the customer’s home jurisdiction in Wales, Scotland, or Northern Ireland. If any provision of these Terms & Conditions is held to be void, the remaining provisions will remain valid and enforceable.
6.2. Regulatory
Monderma’s regulatory information with the GPhC is detailed below:
Pharmacy owner: Monderma Limited (GPhC number 9012305)
Pharmacy address: Unit 2C Gazelle Buildings, Wallingford Road, Uxbridge UB8 2RW
Superintendent pharmacist: Aman Dhillon (GPhC number 2063921)
Responsible pharmacist: Ridhi Patel (GPhC number 2071754)
Lead pharmacist prescriber: Anand Vadgama (GPhC number 2064587)
Pharmacist prescriber: Zain Sheikh (GPhC number 2077305)
For further information, please visit the GPhC‘s website.