Support

We are here on the other side of the form.

Questions about an order, a delivery, or your consultation. A member of the team will normally reply within 24 hours, Monday to Friday. For clinical changes to a formula, the prescriber decides.

Write to us

Before you write

How quickly do you reply?

A member of the support team will normally reply within 24 hours, Monday to Friday. For clinical questions about a prescription you already have, include the email used on your consultation.

I need to cancel or change an order

Write to us with the email on your consultation. We can help with cancelling, restarting, or delivery questions. Any changes to the ingredients or strength of your formula are made by the prescriber.

Is this the right place for medical advice?

No. Support can help with your account, delivery, and how to reach the pharmacy team. We cannot diagnose from this form. If you feel unwell, contact your GP, NHS 111, or emergency services.